…and at Mediafleet that is achieved through implementing a comprehensive ‘customer care programme’ via our dedicated and skilled account team.
Meet Nick Miller, Mike Lyons, Joanna Vernon-Smith, Jack Riley
& Lisa Stone;
“We believe that a highly efficient ‘service organisation’ is more important to your business than a sales organisation which is why the vast majority of our business is generated from ‘word of mouth’; in fact, you could say that our customers are our sales people.
We have worked hard to develop robust and resilient support services to ensure we maximise every opportunity which means ‘getting it right first time’.
We recognise that how you view our business is under our control and that your perception is in fact, reality.
These days, with the power of the internet at everyone’s disposal, a bad reputation can spread like a plague. We know the power of ‘word of mouth’ marketing in generating new business; equally we recognise the dangers of ‘bad press’. The team will avoid this at all costs. We understand that it’s easier to retain a customer than to find a replacement.
So, our goal is to impress 100% of the time and we think we are pretty good at this.
But, don’t take our word on this; Europcar has been a Mediafleet customer since 2013; Chris Parrott – Fleet Procurement Analyst at Europcar says, “Since 2013 Mediafleet has successfully furnished Europcar with the livery we require when we require it. In some cases, the lead-time available to Mediafleet can be as short as one week but they are still able to deliver over 200 kits per week without issue. Mediafleet continue to meet our demanding schedule and have a faultless track record”.
Ryan Long – Head of Commercial Vehicle Supply Chain at Zenith says, “We are now three years into the contract with Mediafleet, who continue to deliver consistently excellent results and have provided services for some of our largest customers. We have peace of mind in the fact that we know once the order has been placed, it will be delivered on time and to our specification”.
As our customers will testify, we will ensure we are always contactable, all correspondence is at hand and traceable and that orders are managed to the best of our abilities. This is the most effective way to provide efficient, quality supply via a rationale of account ownership and relationship building.
If you are looking for a vehicle branding company that cares about raising the standards of vehicle branding then give Mediafleet a call on 01993 772525 or please email firstname.lastname@example.org